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Systems and Methods for Managing Service Level Agreements of Support Tickets Using a Chat Session

US 10,079,736 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Oct 5, 2021 (Bank of America, N.A.).

Term ends Nov 16, 2034 · High confidence

Filed Jul 31, 2014 as application 14/448,629 · Granted Sep 18, 2018
Base term plus 108 days of patent term adjustment (USPTO delay)
Today
20 years from filing
2014 2034
Clock starts
Jul 31, 2014
Term ends
Nov 16, 2034
Granted
Sep 18, 2018
base term patent term adjustment fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
108
Days of term adjustment
Read from the USPTO patent term adjustment record, not recalculated here.
None
Terminal disclaimer
No disclaimer on this record.
2 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
6
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term runs 108 days past its 20-year base term on prosecution delay. 2 of 3 maintenance fees are paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Jul 31, 2014, when this application, 14/448,629, was filedJul 31, 2034High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustment+108 days, USPTO patent term adjustment recordNov 16, 2034High confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events2 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderNov 16, 2034High confidence

This family

US 10,079,736this patent
Nov 2034
Nov 2034
US 10,897,410In force
Jul 2034
Jul 2034
US 11,362,913In force
Jul 2034
Jul 2034
US 11,743,149In force
Jul 2034
Jul 2034
US 12,199,842In force
no later than Jul 2034
no later than Jul 2034
US 12,786,080In force
Jul 2034
Jul 2034
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Jul 31, 2014
Reel 33438, frame 374
Bellini, Arnold, III; Brotherton, Linda; Fulton, Craig M.Connectwise Inc.Assignment of Assignor's Interest
Sep 28, 2015
Reel 36699, frame 953
Connectwise, Inc.Connectwise IT, Inc.Change of Name
Oct 9, 2015
Reel 36765, frame 1
Connectwise IT, Inc.Connectwise.com, Inc.Assignment of Assignor's Interest
Dec 2, 2015
Reel 37190, frame 351
Connectwise.com, Inc.JPMorgan Chase Bank, N.A., as Administrative AgentSecurity Interest
Jan 6, 2016
Reel 37419, frame 221
Connectwise.com, Inc.; Connectwise, Inc.Connectwise, Inc.Merger and Change of Name
Feb 26, 2019
Reel 48447, frame 76
Connectwise, Inc.Connectwise, LLCCertificate of Conversion
Feb 28, 2019
Reel 48477, frame 819
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037190/0351
Feb 28, 2019
Reel 48477, frame 897
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037701/0825
Feb 28, 2019
Reel 48478, frame 19
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037701/0764
Mar 5, 2019
Reel 48509, frame 936
Connectwise, LLCOwl Rock Capital Corporation, as Collateral AgentSecurity Interest
Oct 5, 2021
Reel 57771, frame 4
Connectwise, LLC; Dippell & Associates, Inc.Bank Of America, N.a.Security Interest
Oct 6, 2021
Reel 57718, frame 617
Owl Rock Capital CorporationConnectwise, LLC; Continuum Managed Services Holdco, LLCRelease of Security Interest
Oct 6, 2021
reel/frame not recorded
Owl Rock Capital CorporationConnectwise, LLCRelease of Security Interest
Oct 6, 2021
reel/frame not recorded
Owl Rock Capital CorporationContinuum Managed Services Holdco, LLCRelease of Security Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

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