406 patents currently held
35 more in force are now held by other companies
Held is read from USPTO's recorded assignments; a transfer never recorded there does not appear.
107 more records may belong here and await a decision; they are not counted.
The next term ends in Feb 2027. from the record
Free plan: 3 watched companies. Pro: unlimited.
Alerts on its grants, lapses and transfers.
34
Ending by 2030
Feb 2027
Next term end
293
Patent families
When these terms end
Held patents by the year their term ends
notable patents
fee due within 90 days
all others
Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
Notable: the highest-ranked patents in this portfolio by citations and family size. Fee due within 90 days: a maintenance fee is due within 90 days of when this page was computed and not yet paid.
Notable patents
Ranked by citations and family size, against patents of the same kind granted the same year. How we rank
Notable
Ends Mar 2027 · High confidence
Also notable
Ends Jul 2039 · High confidence
Also notable
Ends Sep 2035 · High confidence
Method Apparatus and System for Capturing and Analyzing Interaction Based Content
US 7,953,219
The most cited patent in this portfolio, cited by 767 later US patents, top 1% of utility patents granted in 2011 in our data. Protection runs to 2027.
Method and System for Proactive Fraudster Exposure in a Customer Service Channel
US 11,039,012
Cited by 26 later US patents, top 5% of utility patents granted in 2021 in our data. Protection runs to 2039. A terminal disclaimer caps this term to an earlier patent's.
Customer Journey Management
US 9,674,362
Cited by 29 later US patents, top 25% of utility patents granted in 2017 in our data, and renewed at every maintenance window due so far. Protection runs to 2035.
Fee deadlines
Maintenance fees fall due 3.5, 7.5 and 11.5 years after grant. A missed fee ends a patent at the end of the six month grace period that follows, not on the due date.
- 3 fees due Nov 23 to 28, 2026 · next Nov 23
- 7 fees due Dec 13 to 27, 2026 · next Dec 13
- 3 fees due Jan 18 to 28, 2027 · next Jan 18
- 5 fees due Feb 4 to 28, 2027 · next Feb 4
- 8 fees due Mar 3 to 26, 2027 · next Mar 3
- 10 fees due Apr 15 to 24, 2027 · next Apr 15
- 4 fees due May 3 to 24, 2027 · next May 3
- 4 fees due Jun 12 to 29, 2027 · next Jun 12
- 6 fees due Jul 16 to 30, 2027 · next Jul 16
- 7 fees due Aug 2 to 27, 2027 · next Aug 2
- 7 fees due Sep 1 to 30, 2027 · next Sep 1
- 9 fees due Oct 7 to 26, 2027 · next Oct 7
- 2 fees due Nov 5 to 7, 2027 · next Nov 5
Recent changes
- 9 of the patents on this record were granted since Aug 16, 2026
- 2 terms have ended since Aug 16, 2026
What they patent
The 5 largest of its 293 families, grouped by real patent family and labeled by the earliest filing in each. No technology classification is inferred from titles.
| Customer Journey Management | 10 in force | to Sep 2035 |
| System and Method for Enabling Graphic-Based Interoperability with a Run-Time Application | 8 in force | to Apr 2038 |
| Method and System for Proactive Fraudster Exposure in a Customer Service Channel | 6 in force | to Jul 2039 |
| Adaptive Signaling for Network Performance Measurement, Access, and Control | 5 in force | to Jan 2035 |
| Method and System for Providing Elastic Media Forking Infrastructure to Cloud Distributed Real-Time Applications | 4 in force | to Feb 2041 |
Patents held now
Soonest term end first.
| Patent | Title | Status | Expires | Confidence |
|---|---|---|---|---|
| US 7,522,742 | Speaker Assembly with Moveable Baffle In force · High confidence | In force | High confidence | |
| US 7,953,219 | Method Apparatus and System for Capturing and Analyzing Interaction Based Content In force · High confidence | In force | High confidence | |
| US 7,577,246 | Method and System for Automatic Quality Evaluation In force · High confidence | In force | High confidence | |
| US 7,660,297 | Voice Over IP Forwarding In force · High confidence | In force | High confidence | |
| US 8,811,590 | Adaptive, Self-Learning Optimization Module for Rule-Based Customer Interaction Systems In force · High confidence | In force | High confidence | |
| US 8,165,114 | Voice Over IP Capturing In force · Medium confidence | In force | Medium confidence | |
| US 8,060,364 | Apparatus and Method for Event-Driven Content Analysis In force · High confidence | In force | High confidence | |
| US 7,599,475 | Method and Apparatus for Generic Analytics In force · High confidence | In force | High confidence | |
| US 7,788,095 | Method and Apparatus for Fast Search in Call-Center Monitoring In force · High confidence | In force | High confidence | |
| US D695,234 | Control Panel In force · High confidence | In force | High confidence |
Also on record, not counted in the 406: 35 patents in force now held by others · 27 patents ended · 103 applications pending · 50 applications abandoned. List them
Sources and methods
Compiled from USPTO application file histories, grants and recorded assignments, with the company's own names reviewed by hand. How this record was built
Portfolio grouped automatically from ownership conveyances to the names matched to this company, usually every name that begins with its own, so it counts patents an affiliate holds; each list row names the holder of record. Security interests are excluded and ambiguous records are not reviewed by hand.
Fee due within 90 days marks a patent with a maintenance fee due within 90 days of the date this page was computed and not yet recorded paid, so it can end earlier than the bar shows. A fee left unpaid ends the patent at the close of the six month grace period that follows its due date, not on the due date itself. It is not a prediction that the fee will be missed.
Computed patent terms end on the dates shown. Related patents and pending applications may cover overlapping subject matter.