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Customer Journey Management

US 9,674,362 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Feb 26, 2026 (JPMorgan Chase Bank, N.A.).

Term ends Sep 29, 2035 · High confidence

Held by Nice Ltd.
Filed Sep 29, 2015 as application 14/868,790 · Granted Jun 6, 2017
Base term, 20 years from filing
Today
20 years from filing
2015 2035
Clock starts
Sep 29, 2015
Term ends
Sep 29, 2035
Granted
Jun 6, 2017
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
None
Terminal disclaimer
No disclaimer on this record.
2 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
10
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. 2 of 3 maintenance fees are paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Sep 29, 2015, when this application, 14/868,790, was filedSep 29, 2035High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events2 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderSep 29, 2035High confidence

This family

US 9,674,362this patent
Sep 2035
Sep 2035
US 9,986,094In force
Sep 2035
Sep 2035
US 10,142,475In force
Sep 2035
Sep 2035
US 10,270,912In force
Sep 2035
Sep 2035
US 10,404,860In force
Sep 2035
Sep 2035
US 10,567,585In force
Sep 2035
Sep 2035
US 10,715,667In force
Sep 2035
Sep 2035
US 11,019,210In force
Sep 2035
Sep 2035
8 of 10 applications in this family shown, earliest filings first. The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Nov 10, 2015
Reel 36997, frame 510
Piaggio, Natalia Beatriz; Newnham, Leonard MichaelNice-Systems Ltd.Assignment of Assignor's Interest
Oct 18, 2016
Reel 40387, frame 527
Nice-Systems Ltd.Nice Ltd.Change of Name
Dec 6, 2016
Reel 40821, frame 818
Nice Ltd.; Nice Systems Inc.; AC2 Solutions, Inc.; Actimize Limited; Incontact, Inc.; Nexidia, Inc.; Nice Systems Technologies, Inc.JPMorgan Chase Bank, N.A., as Administrative AgentPatent Security Agreement
Feb 25, 2026
Reel 75018, frame 663
JPMorgan Chase Bank, N.A., as Administrative AgentNice Ltd.; Nice Systems Inc.; AC² Solutions, Inc.; Actimize Limited; Incontact, Inc.; Nexidia, Inc.; Nice Systems Technologies, Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentNice Ltd.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentNice Systems Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentAC² Solutions, Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentActimize LimitedRelease of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentIncontact, Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentNexidia, Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 25, 2026
reel/frame not recorded
JPMorgan Chase Bank, N.A., as Administrative AgentNice Systems Technologies, Inc.Release of Security Interest in Patents Previously Recorded at Reel/Frame (040821/0818)
Feb 26, 2026
Reel 74986, frame 208
Nice Ltd.; Nice Systems Inc.; Nice Systems Technologies Inc.; Incontact, Inc.JPMorgan Chase Bank, N.A., as Administrative AgentSecurity Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

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