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US

System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes

US 8,046,254 In force
OverviewFamilyAssignmentsSources & methods

Also listed on Interactive Intelligence Group, Inc., which filed it. The recorded assignments below show how it moved.

Collateral for a security interest recorded Feb 3, 2025 (Goldman Sachs Bank USA, as Successor Agent).

Term ends Jan 14, 2028 · High confidence

Held by Genesys Cloud Services, Inc.
Filed Nov 10, 2004 · Granted Oct 25, 2011
Base term plus 2068 days of PTA
Today
20 years from filing
2002 2028
Clock starts
May 17, 2002
Term ends
Jan 14, 2028
Granted
Oct 25, 2011
base term patent term adjustment fee events Updated Nov 1, 2026 · includes USPTO assignment & status data published Nov 1, 2026 and grant & fee data published Oct 27, 2026 (weekly) · how we know
2,068
Days of term adjustment
Read from the USPTO PTA record, not recalculated here.
None
Terminal disclaimer
No disclaimer on this record.
3 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
9
Applications in this family
Applications sharing this one's continuity chain.

This patent's term runs 2068 days past its 20-year base term on prosecution delay. All three maintenance fees are recorded paid; no more fees are due. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts May 17, 2002May 17, 2022High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustment+2068 days, USPTO PTA recordJan 14, 2028High confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events3 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderJan 14, 2028High confidence

This family

Application 60/291,325Provisional application
no patent term
no patent term
US 7,103,562Expired (term)
Jul 2022
Jul 2022
US 8,046,254this patent
Jan 2028
Jan 2028
US 8,687,795Expired (term)
Jun 2022
Jun 2022
Application 13/244,075Abandoned
not computed
not computed
US 8,359,222Expired (term)
May 2022
May 2022
Application 13/746,079Abandoned
not computed
not computed
US 9,020,142Expired (term)
May 2022
May 2022
8 of 9 applications in this family shown, earliest filings first.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Dec 5, 2016
Reel 40815, frame 1
Genesys Telecommunications Laboratories, Inc., as Grantor; Echopass Corporation; Interactive Intelligence Group, Inc.; Bay Bridge Decision Technologies, Inc.Bank of America, N.A., as Collateral AgentSecurity Agreement
Dec 7, 2016
Reel 40585, frame 928
Bay Bridge Decision Technologies, Inc.Interactive Intelligence Group, Inc.Nunc Pro Tunc Assignment
Jul 1, 2018
Reel 46463, frame 839
Interactive Intelligence Group, Inc.Genesys Telecommunications Laboratories, Inc.Merger
Jun 6, 2024
Reel 67644, frame 877
Genesys Telecommunications Laboratories, Inc.Genesys Cloud Services, Inc.Change of Name
Feb 3, 2025
Reel 70498, frame 1
Bank of America, N.A., as Resigning AgentGoldman Sachs Bank USA, as Successor AgentNotice of Succession of Security Interests at Reel/Frame 040815/0001

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

Maintenance fee events come from USPTO's own fee records. USPTO does not publish a per-patent fee page, so there is nothing to link to.

What's changing

Note
The 2068 days of PTA are read from the USPTO record, not recalculated by us

Citations

94
later US patents cite this one
That is top 10% of utility patents granted in 2011 in our data, the only group it is compared against. How we rank
Every date shows its work: base rule, PTA, PTE, disclaimer caps, fee overlay, each with a confidence tier. How this record was built
Computed patent terms end on the dates shown. Related patents and pending applications may cover overlapping subject matter.
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